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AnswerKite

Terms of Service

Last updated: 10/04/2026

These Terms of Service (the “Terms“) are a legal agreement between you and Varity Ventures (“AnswerKite“, “we“, “us“),  a sole proprietorship based in Canada, with its address at 2453 Coho Way,Ontario,Oakville, L6M0G7. They apply when you visit answerkite.com (the “Website“), create an account, start a free trial, or buy, download, activate or use the AnswerKite AI Chat Assistant WordPress plugin (the “Software“) and the related license, update and support services (together, the “Services“).

By creating an account, starting a trial, placing an order or activating a license key you agree to these Terms. If you accept them on behalf of a company, you confirm that you are authorised to bind that company. If you do not agree, do not use the Services.

1. What you get

The Software is a WordPress plugin that adds an AI support chat to your website. It reads the content of your own website, sends visitor questions together with relevant parts of your content to the AI provider whose API key you enter (currently OpenAI), and shows the answers to your visitors. A license gives you, for the license term:

  • a license key to activate the Software on the number of websites included in your plan;
  • access to new versions (updates) through your WordPress dashboard and your account;
  • support by email as described in section 9.

Local and staging websites (for example localhost, *.local, *.test and staging.* addresses) do not count towards your site limit.

2. Software license (GPL) and license keys

The Software’s code is licensed under the GNU General Public License, version 2 or later (GPL). Nothing in these Terms limits the rights the GPL gives you to the code.

Your purchase is for the license key and the Services connected to it: activation of the Software through our license server, updates and support. The Software’s AI chat only works while a valid license key is activated for the website. A license key is personal to you (or your company): you may not sell, share or publish it, use it on more websites than your plan allows, or try to bypass, disable or interfere with the license check or our license server. We may deactivate license keys that are shared, published or misused.

3. Accounts

You must give accurate information and keep your login details secure. You are responsible for activity in your account. You must be at least 18 years old, or the age of majority where you live, to buy a license.

4. Plans, prices and payment

  • Plans, prices and the number of websites per plan are shown on the Website at the time of purchase. Prices are in USD and [include / exclude] applicable taxes, which are shown at checkout.
  • Payments are processed by our payment providers (such as Stripe and PayPal). We do not see or store your full card details.
  • Your license key is shown after payment, sent by email and available in your account under My account ▸ Licenses.
  • We may change prices for future purchases and future renewal periods. For subscriptions we will tell you before a price change applies to your next renewal, and you can cancel before it does.

5. Yearly plans, automatic renewal and cancellation

Subscription plans (automatic renewal). If you buy a plan shown as renewing automatically (for example “per year · renews automatically”), you authorise us and our payment provider to charge the plan price, plus applicable taxes, to your payment method at the start of each new billing period until you cancel. The renewal date and amount are shown at checkout and in your account. Each renewal extends your existing license key for another period.

How to cancel. You can cancel automatic renewal at any time in My account ▸ Subscriptions, or by emailing [email protected]. Cancelling stops future charges; your license keeps working until the end of the period you already paid for. Cancelling does not by itself entitle you to a refund for the current period (see our Refund Policy).

Failed payments. If a renewal payment fails, your license keeps working for a grace period of [7] days so you can update your payment method. If payment is not completed, the license expires.

Plans without automatic renewal. If your plan does not renew automatically, we email you before it expires (currently 30 days and 7 days before, and on the expiry date). You can renew from that email or from your account; renewing keeps the same license key and adds the new period to your current expiry date.

Lifetime plans. “Lifetime” means for as long as we continue to develop and sell the Software. It covers activation, updates and support for the Software’s lifetime, not the lifetime of the purchaser.

6. Free trial

We may offer a free trial with no payment required. The trial length and number of websites are shown on the Website when you sign up. One trial per person, email address and website; we may refuse or end trials that we believe are being misused (for example repeated trials with different email addresses). When the trial ends, the AI chat stops working until you buy a license. If you buy a plan with the same email address, your trial license key becomes a paid license and keeps working. The trial is provided “as is” (section 12).

7. Expiry

When a license expires, is cancelled or is refunded, the Software stops answering your visitors and no longer receives updates. Your website, its content and the Software’s settings stay on your server; you can switch the chat back on by activating a valid license key. The Software checks its license with our server regularly and keeps working for up to 7 days if our server cannot be reached.

8. Your responsibilities

  • AI provider account. The Software uses your own AI provider account and API key (for example OpenAI). You are responsible for that account, its costs, and complying with the provider’s terms and usage policies. AI usage is billed by the provider to you, not by us.
  • Your website and your visitors. You decide to install the Software on your website and what it may answer. You are the controller of personal data of your visitors processed by the Software (for example names, email addresses and chat messages). You are responsible for informing your visitors (for example in your privacy policy), for having a legal basis, and for the contents of your website that the Software learns from.
  • Review answers. AI-generated answers can be wrong or incomplete. You are responsible for checking how the Software answers on your site, for the extra information and instructions you configure, and for any decisions you or your visitors make based on its answers. The Software is not suitable for giving medical, legal, financial or other professional advice, or for emergencies.
  • Lawful use. You must not use the Services to break any law, infringe anyone’s rights, send spam, collect data unlawfully, or harm, overload or attack our systems.

9. Support

Support is provided by email at [email protected] during the license term, usually on [business days, Monday–Friday, in the PST time zone]. Support covers installing, configuring and using the Software as documented. It does not include custom development, fixing third-party themes or plugins, or the content and settings of your AI provider account. We aim to reply within [2] business days but do not guarantee response times unless your plan says otherwise.

10. Third-party services

The Software and the Website rely on third-party services such as OpenAI (AI answers), WordPress and WooCommerce, and payment providers. Their availability, prices and terms are outside our control. If a third-party service changes or becomes unavailable, we will make reasonable efforts to adapt the Software but cannot guarantee it.

11. Intellectual property

Except for the GPL rights to the Software’s code, all rights in the AnswerKite name, logo, Website, documentation and our license server remain with us. You keep all rights in your own website content.

12. Disclaimer of warranties

To the fullest extent permitted by law, the Software and Services are provided “as is” and “as available”. We do not warrant that they will be uninterrupted, error-free or compatible with every theme, plugin or hosting environment, or that AI-generated answers will be accurate, complete or suitable for any purpose. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data, goodwill or business opportunities, arising from or related to the Services, including answers given by the Software to your visitors. Our total liability for all claims relating to the Services is limited to the amount you paid us for the Services in the 12 months before the event giving rise to the claim. These limits do not apply where the law does not allow them, for example for liability for death or personal injury caused by negligence, or for fraud.

14. Indemnity

If you use the Services for your business, you will indemnify us against claims by third parties (including your website visitors) arising from your website, your content, your configuration of the Software or your breach of these Terms or of law, except to the extent caused by us.

15. Suspension and termination

You may stop using the Services at any time. We may suspend or deactivate a license key, or close an account, if you materially breach these Terms (for example by sharing keys, chargebacks for valid purchases, or attacking our systems), with notice where reasonable. If we stop offering the Services for reasons that are not your fault, we will give at least [90] days’ notice and refund the unused part of any prepaid period.

16. Changes to these Terms

We may update these Terms, for example when we add features or when laws change. We will post the new version on this page with a new date, and tell you by email about material changes affecting your active license at least [30] days before they apply. The version in force at the start of a billing period applies to that period.

17. Governing law and disputes

These Terms are governed by the laws of [the Province of Ontario and the federal laws of Canada applicable there], without regard to conflict-of-law rules. The courts of [Toronto, Ontario] have jurisdiction, except that if you are a consumer you may also bring proceedings in the courts where you live and keep the protection of the mandatory consumer laws of your country. Please contact us first at [SUPPORT EMAIL]: most issues can be solved quickly. EU consumers can also use the EU’s online dispute resolution information at consumer-redress.ec.europa.eu.

18. General

If any part of these Terms is found invalid, the rest stays in force. Not enforcing a right is not a waiver of it. You may not transfer your license without our written consent; we may transfer these Terms in connection with a sale or reorganisation of our business. These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us about the Services.

19. Contact

Varity Ventures
2453 Coho Way, Oakville, Ontario, Canada
Email: [email protected]
[Business / tax registration number, if any]